Practitioner Terms

Version 2026-07-12.in.v1 · India base agreement

These terms are the agreement between InnerOS and you, the practitioner who uses InnerOS Practice to run the front desk of your practice. They are written to be clear and fair. If anything here is unclear, write to us and we will explain it.

1. Who you are, and who we are

You are qualified to provide the services you offer, and you provide them as an independent professional responsible for your own practice. InnerOS is the tooling, the front desk, not a party to your professional relationship with your clients.

This applies whether you work as a therapist, a counselor, a coach, or another kind of practitioner. InnerOS Practice helps you schedule, collect payments, message clients, and keep your records in order. The care itself is yours.

2. Data processing

For the personal data of your clients, you are the data controller and InnerOS is your data processor. You decide what data is collected and why; we process it on your instructions to run the service. You are responsible for having a lawful basis and the consents your work requires; we are responsible for handling that data securely and only for the purposes of providing InnerOS Practice.

To provide the service, we rely on a small set of sub-processors. Each receives only the data needed for its function: Razorpay (payments and payouts), WhatsApp and Meta (client messaging), Google (Meet video sessions and Calendar scheduling), Supabase (database and storage hosting), and our AI providers (session-note drafting and related assistance). We will keep this list current and give you reasonable notice before adding a sub-processor that materially changes how your clients’ data is handled.

3. Your licence and scope of practice

You warrant that you hold the licences, registrations, and qualifications required for your jurisdiction and for the services you offer, and that you will keep them current. InnerOS does not verify your credentials and is not responsible for practice that is unauthorized or outside your scope. If your right to practise changes, it is your responsibility to stop offering the affected services through InnerOS Practice.

4. Indemnity

You agree to indemnify and hold InnerOS harmless from claims, losses, and costs arising from the clinical, therapeutic, or coaching services you provide, and from your relationships with your clients. This covers the substance of your care and your professional conduct, which sit with you as the independent practitioner.

5. Limitation of liability

To the extent permitted by law, InnerOS’s total liability to you under these terms is limited to the fees you paid to InnerOS in the twelve months before the claim. InnerOS is not liable for indirect, incidental, or consequential damages, including lost profits or lost data, arising from your use of InnerOS Practice.

6. Governing law

This base agreement is governed by the laws of India, and the courts of Bengaluru, Karnataka have jurisdiction over any dispute under it.

7. Changes to these terms

We may update these terms from time to time. When we make a material change, we update the version label and the date shown at the top of this page. Your continued use of InnerOS Practice after a change takes effect means you accept the updated terms. We keep earlier versions on record so it is always clear which terms were in effect when.

Questions? Write to us at [email protected].